Standard Delivery is delivered within 2–5 business days*

Express Delivery is delivered within 1-3 business days*

* Please note: The shipping timeframe begins when the parcel is collected by Australia Post.

Visit our Shipping page for further information on our shipping arrangements.

Standard shipping is FREE for orders over AUD$300 within Australia.

Visit our Shipping page for further information on shipping and pricing.

Yes we do. All international orders are shipped via DHL Express. Please visit our Shipping page for information on our international shipping policy.

If you are missing an item from your order, this is because it will be shipped to you directly from one of our V&W boutiques. You should have received separate tracking details via email if your order is being sent from multiple locations.

If you have not received this, please contact customercare@viktoriaandwoods.com.au for assistance.

We apologise for any delays in processing your order. During busy sale and stocktake periods there may be delays due to high order volumes.

If you have concerns, please contact customercare@viktoriaandwoods.com.au for further assistance.

We are offering same day delivery on weekdays, based on inventory at your nearest store. Orders must be placed before 11am local time. Delivery cost is $20. Delivery address must be up to 20km from the store location to be eligible for Same Day Delivery.

In order to be eligible for Same Day Delivery, your delivery address must be within or up to 20km of a Viktoria & Woods Boutique or warehouse. Orders must be placed before 11am local time for same day delivery. Orders placed after 11am will be delivered the next business day.

Unfortunately, if your nearest boutique does not have your style or size of choice, your order will not be eligible for Same Day Delivery.

Viktoria & Woods boutiques offer exchanges and credit notes only for online purchases that are returned in store.

To receive a refund, the online order must be returned to our Viktoria & Woods online boutique. Please submit your return here.

For eligible orders, we kindly ask you to submit your return request here.

Please allow up to 3 business days for your return to be processed once received.If your return does not meet our conditions, your item/s will not be accepted and will be returned to you.

Our full return policy can be found here.

Yes, you exchange online purchases within our returns portal or you can exchange your items in one of our physical stores.

If eligible for a refund, $10.95 will be deducted for shipping. Free domestic exchanges and returns for a credit note are available. International returns are at the customer's expense.
See the Returns Policy for details.

Items purchased on sale or during a promotion can only be returned for an exchange or credit note. Items marked as 'Final Sale' cannot be returned unless faulty.

Refundid offers instant refund, standard refund and exchnages.

1. Enter your order number and email address into the returns portal here
2. Choose the items you'd like to return.
3. Receive your instant refund in your nominated bank account.
4. Send your order back to us within 7 days using the label provided to you.

Buy now, pay later orders returned via instant refund:
Refundid does not cancel your buy now, pay later instalments. Instead, Refundid will provide you a full refund into your nominated bank account and you will need to use the money from your refund to settle your outstanding buy now, pay later balance.

More information about this is available and can be found on the Refundid website here.

All items purchased at David Jones will need to be returned to a David Jones store. We do not accept David Jones returns in our V&W boutiques.

If you have any concerns regarding a garment, please contact David Jones directly.

Unfortunately, we are unable to accept returns or offer an exchange for Viktoria & Woods items purchased at one of our independent stockists as they are a separate entity.

Discounts cannot be retrospectively applied to previous orders or used in conjunction with any other offer.

Yes, we offer Afterpay (online & in store) and Klarna (online only) as Buy Now, Pay Later payment options.

Buy Now, Pay Later enables you receive and enjoy your items instantly, while paying for your purchase in instalments.

You must sign up for an Afterpay and/or Klarna account before checking out at V&W online to access these payment options.

Online orders paid with Buy now, pay later will be refunded to your Afterpay/ Klarna account once your return is processed by our warehouse.
Please note, you’ll continue to make any scheduled payments until the refund has been processed.

Buy now, pay later orders returned via instant refund:
Refundid does not cancel your buy now, pay later instalments. Instead, Refundid will provide you a full refund into your nominated bank account and you will need to use the money from your refund to settle your outstanding buy now, pay later balance.

More information about this is available and can be found on the Refundid website here.

Visa, Mastercard, American Express, Afterpay, Klarna (online only) and PayPal (online only).

Viktoria & Woods online boutique does not offer split payments. To purchase an item with multiple payment methods, please visit one of our Viktoria & Woods boutiques.

Yes, our Gift Cards can be redeemed in any of our V&W boutiques. Please present your email to our staff at the time of purchase to redeem.

Gift Cards purchased in store can also be redeemed online at the checkout if your gift card has a 4-digit pin included.

We accept the following major currencies in NZD, USD, EURO, CNY, GBP, HKD, JPY, SGD, TWD.

Please select your preferred currency in our currency selector, located at the bottom of the page.

Australia’s 10% GST is not charged on international orders. This tax will automatically be removed at checkout once your delivery address is complete.

PLEASE NOTE: When orders shipped internationally reach their destination country, they may be subject to local customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, Viktoria & Woods cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced upon arrival. These will remain the responsibility of the customer. Please contact your local customs office for further information.

For more shipping details please view our shipping policy here.

Please contact customercare@viktoriaandwoods.com.au to edit your delivery address.

Please note, our Customer Care team will endeavour to edit this before your package is dispatched. If the order has already been collected by Australia Post or DHL, we are unable to amend the delivery details.

We are unable to add any items to your order once it has been completed and sent. Instead, a separate order will need to be placed for any additional items.

We are able to swap the size of the same style if the order hasn't yet been dispatched. Please contact customercare@viktoriaandwoods.com.au if you would like to swap the size.

Please note, our team does their best to make any changes to orders ASAP, however we are unable to guarantee this. Our Customer Care team will advise what's possible for your order.

Please contact customercare@viktoriaandwoods.com.au as soon as possible if you would like to change your order to express shipping.

The team will send through an invoice to pay the express postage cost. Once completed the team can dispatch your order via express shipping. Your order will not be dispatched until payment is finalised.

Please note, our team will endeavour to edit this before it is dispatched, however, we are unable to guarantee this.

Our sizing varies for each item and we typically suggest choosing your true size or considering the fit notes on the product to ensure that your garment achieves your desired fit.

Pieces that are described as a relaxed or oversized silhouette have been designed to be worn slightly oversized. Therefore, you can size down in these pieces if you would like a slimmer fit.

Items described as a fitted silhouette have been designed to skim the body. Therefore, we suggest choosing your true size or if you prefer a looser fit you can try sizing up.

For further assistance on sizing and fit of a particular style, see sizing guide here, for further assistance contact customercare@viktoriaandwoods.com.au

For all size conversions, please see our size guide here.