Full priced items purchased at a discounted price, during a flash sale or promotional event are eligible only for store credit or exchange.

Any order placed using a promotional code is eligible for store credit or exchange only. Refunds are not available on orders where a promotional code has been applied at checkout.

Welcome Offer

Exclusively for new clients who subscribe to our newsletter. The code is single use only and limited to one per client.

Final Sale will be eligible for a size exchange only, not a refund or store credit.

If your desired size is not available to exchange, you will not be able to return your item.

Viktoria & Woods Gift Cards purchased online, both physical and digital, are valid for 3 years from date of issue and can be redeemed online at viktoriaandwoods.com.au or in any of our V&W boutiques if your e-Gift card has a 4 digit pin.

V&W e-Gift Cards cannot be redeemed at David Jones or for cash.

V&W boutiques require identification that matches the details of the Gift Card when redeeming in store.

If you are redeeming a Gift Card on behalf of someone else, the team in store will contact the customer the Gift Card was issued to to receive consent before applying to a purchase.