Full priced items purchased at a discounted price, during a flash sale or promotional event are eligible only for store credit or exchange.

Any order placed using a promotional code is eligible for store credit or exchange only. Refunds are not available on orders where a promotional code has been applied at checkout.

Welcome Offer

Exclusively for new clients who subscribe to our newsletter. The code is single use only and limited to one per client.

20% off Selected Styles (Spring Edit)

The '20% off Selected Styles (Spring Edit)' offer is available until 11:59pm AEST on 11/10/2026, while stock lasts. 

This offer is available online at viktoriandwoods.com.au, in our Viktoria and Woods boutiques, David Jones stores and davidjones.com.au. 

Discount automatically applied at checkout. The offer is not redeemable for cash and cannot be used to purchase gift cards. The offer cannot be redeemed against a prior purchase. Items purchased online during the promotion may be returned for exchange or credit note only.

Outlet Sale

All sales and prices are final. We will be operating a strict no returns, no exchange and no refund policy. This also means customers cannot return, exchange or refund to our online store or boutique. 

It is the customers’ responsibility to check their garments prior to transactions and before leaving the premises. Note that there may be samples/seconds/faulty items on the floor and all pricing has been taken in consideration – all prices are final. 

Any other discount code or promotional offer cannot be used conjunction with the VIKTORIA & WOODS Melbourne or Sydney Outlet Sale. 

Nothing in these terms and conditions exclude your rights under the Australian Consumer Law. Any customer who is found to be causing a disturbance or creating a negative shopping environment will be referred to the security team and may be asked to leave. The VIKTORIA & WOODS Team has the right to search bags upon entry and exit of the premises.

There will be security guards on site, including female security in the communal change room area.There are no further discounts offered on samples/seconds/faulties. Excludes selected outerwear and leather.

Final Sale will be eligible for a size exchange only, not a refund or store credit.

If your desired size is not available to exchange, you will not be able to return your item.

Viktoria & Woods Gift Cards purchased online, both physical and digital, are valid for 3 years from date of issue and can be redeemed online at viktoriaandwoods.com.au or in any of our V&W boutiques if your e-Gift card has a 4 digit pin.

V&W e-Gift Cards cannot be redeemed at David Jones or for cash.

V&W boutiques require identification that matches the details of the Gift Card when redeeming in store.

If you are redeeming a Gift Card on behalf of someone else, the team in store will contact the customer the Gift Card was issued to to receive consent before applying to a purchase.