RETURNS POLICY

We want you to love your pieces as much as we loved designing them. If your selection isn’t quite right, we invite you to return your items within 14 days of delivery or boutique pick-up.

To be eligible for a return, garments must be in their original, unworn condition free of makeup, alterations, or laundering with all tags securely attached.

RETURNS CONDITIONS

FULL PRICE

Eligible for a refund (online only), exchange, or store credit.

PROMOTIONS & SALE

Eligible for an exchange or credit note only.

FINAL SALE

Eligible for size exchange only. If your desired size is unavailable, the item is not eligible for return.

FOUNDATION PIECES

For health and hygiene, we do not offer returns on V&W Foundation pieces, underwear, swimwear, jewellery, or hair accessories.

FOOTWEAR
Shoes must be returned in their original condition, housed within their branded box and protective box. Damaged packaging will not be accepted.

FAULTY

If you have received an item that is less than perfect, we sincerely apologise.

Please reach out to our Client Services Team so we can rectify this for you in accordance with Australian Consumer Law.
ONLINE RETURNS

ONLINE BOUTIQUE ORDERS

Online purchases must be initiated via our Refundid Return portal. Please note that while our boutiques can facilitate an exchange or store credit for online orders, refunds can only be processed through the refundid portal.

AU ONLINE RETURNS

We offer complimentary shipping for exchanges and credit notes. Refunds incur a $20 processing fee.

INTERNATIONAL

Returns are welcome through our Refundid returns portal.


AFTERPAY

Orders paid with Afterpay will be refunded to your Afterpay account once your return is processed by our warehouse. Please note, you’ll continue to make any scheduled payments until the refund has been processed.
IN-STORE RETURNS

IN-STORE PURCHASES

Boutique purchases cannot be returned for a refund and can only be returned to a boutique for an exchange or credit note.

IN-STORE "FLOOR TO DOOR" HOME DELIVERY
Orders placed in-store for home delivery cannot be returned via the online refundid portal. Please return to your nearest boutique.

START A RETURN

Enter your order details below to get started

Return options:

  • Instant Refund: For eligible full-priced orders, create an account with Refundid and receive your refund instantly. Learn more.
  • Instant Exchange (Size Only): For eligible full-priced orders, create an account with Refundid and receive your refund instantly. Learn more.
  • Standard Refund: For full-priced items, submit your return, and your refund will be processed once we receive your return at our warehouse.
  • Exchange: Exchange your item for a different size.
Refundid - Instant refunds

CONTACT US

If you need some assistance guiding your return at VIKTORIA & WOODS, please get in touch with our friendly team.

Client Services Team is available Monday to Friday between 9:00AM - 5:00PM AEST.