All goods purchased from Viktoria & Woods Online Boutique can only be returned by submitting a Refundid Return Request form with 14 Days of delivery and can not be returned in store.
Refunds are available for full-priced items. To be eligible for a return, all items must be returned in their original, unworn condition with tags attached within 14 days from the date of delivery, or in store pick up, unless deemed faulty by our team. All items must not be damaged, altered or washed and have no makeup stains to be eligible for a return.
Exchanges are available for a different size or colour.
Final Sale items are not eligible for a refund or store credit.
Temporary Promotions & Sale items are eligible for an exchange or credit note to the value of the purchase.
For example: this applies to items purchased during a '10% off full price items' promotion.
Final Sale items are not eligible for any returns (inclusive of refunds, credit notes or exchange) for final sale items unless deemed faulty by our team. These items have been marked down to clear. This includes already reduced items purchased with a further discount or items marked as final sale.
Australian Returns
Exchange = FREE
Credit = FREE
Refund $10.95 deducted from your refund
International Returns
Exchange, Credit & Refund available at customer's expense. All policies for full price, sale/markdown and final sale items apply for International Customers. Please note that international online returns for change of mind will be at the customer's expense. Please visit our Returns Portal to begin this process.
Afterpay Refunds
Orders paid with Afterpay will be refunded to your Afterpay account once your return is processed by our warehouse.
Please note, you’ll continue to make any scheduled payments until the refund has been processed.
Faulty Items
at Viktoria & Woods we pride ourselves on quality products, we apologise if you have received a faulty item. If you believe you have received a faulty item please contact our customer care team.
Please note:
For health and hygiene reasons, our change of mind policy excludes all V&W Foundation styles, underwear, swimwear, jewellery and hair accessories.
Viktoria & Woods’ Change of Mind Policy adheres to your rights under Australian Consumer Law.
All online and Click & Collect returns for change of mind will be at the customer's expense.
In-store purchases can ONLY be returned to a Viktoria & Woods boutique. These can not be returned to our online warehouse location or David Jones Concession Boutique.
Items purchased at a David Jones concession boutique must be returned to David Jones for an exchange or refund. These items cannot be returned to Viktoria & Woods boutiques.
All items must be returned in their original and unworn condition with tags attached and within 14 days from date of purchase, unless deemed faulty by our team. All items must not be damaged, altered or washed and have no makeup stains to be eligible for a returns.
In-store purchases can ONLY be returned to a Viktoria & Woods boutique. These can not be returned to our online warehouse location or David Jones Concession Boutique.
Refunds are available for full-priced items. To be eligible for a return, all items must be returned in their original, unworn condition with tags attached within 14 days from the date of delivery, or in store pick up, unless deemed faulty by our team. All items must not be damaged, altered or washed and have no makeup stains to be eligible for a return.
Exchanges are available for a different size or colour.
Final Sale items are not eligible for a refund or store credit.
Temporary Promotions & Sale items are eligible for an exchange or credit note to the value of the purchase.
For example: this applies to items purchased during a '10% off full price items' promotion.
Final Sale items are not eligible for any returns (inclusive of refunds, credit notes or exchange) for final sale items unless deemed faulty by our team. These items have been marked down to clear. This includes already reduced items purchased with a further discount or items marked as final sale.
Outlet Store Purchase All items must be returned in their original and unworn condition with tags attached and within 7 days from date of purchase. Viktoria & Woods agrees to offer you an exchange of equal or higher value. Refunds or credit notes are not offered for change of mind. Viktoria & Woods does not accept returns of final sale items. This includes items marked as final sale.
These can not be returned to our online warehouse location, boutiques or David Jones concession boutiques.