Careers

At VIKTORIA & WOODS we believe in fostering a creative and collaborative culture.

We have a dynamic team and working environment and are dedicated to creating a memorable and lasting customer and brand experience on all facets of our business.

Our Head Office is based in Melbourne, Australia with boutiques in Armadale, Melbourne CBD, Paddington, Sorrento & Bondi Junction.

We are excited to announce our newest location Queens Plaza is opening soon. 

 

BOUTIQUE MANAGER – QUEENS PLAZA, BRISBANE

We are seeking an experienced Boutique Manager for our new Queens Plaza location. As an ambassador of the brand, you will be an inspiring and motivating leader and coach, developing the store team to demonstrate best practice and ensuring that customers receive the highest standards of service.

You will champion clienteling in your Boutique and encourage your team to build meaningful and sustainable relationships with their clients. You will identify new business opportunities and implement actions to ensure your store meets sales targets coinciding with minimising stock loss, shrinkage and store operating costs.

KEY RESPONSIBILITIES:

Team Leadership & Engagement

  • Develop team members to ensure they deliver the Viktoria & Woods experience to every client. Support them with consistent coaching, identify their development and training needs, and tailor individual action plans
  • Organise the team in an efficient manner according to business needs and delegate responsibility
  • Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
  • Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
  • Coach senior team members into taking responsibility for the management, development and engagement of their own team
  • Take part in the recruitment, training, evaluation, motivation and development of the staff
  • Be the voice of HQ, communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying Viktoria & Woods Values & Behaviours

Business & Client Development

  • Champion and develop a customer centric and service mindset in store
  • Build a loyal Clientele, leveraging all clienteling tools from the CRM team. Moreover, devise and propose initiatives to develop the local clientele/ business
  • Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives
  • Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
  • Act as a Viktoria & Woods ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
  • Be aware of the competitive landscape and market trends

Operations

  • Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement action
  • Monitor store controllable expenses
  • Take accountability alongside Store Support for the health and safety management of the store
  • Control stock loss within the boutique budget and implement stock audits effectively
  • Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control

Please send you resumes to careers@viktoriaandwoods.com.au.

Only successful applicants will be contacted.

 

BOUTIQUE MANAGER – EMPORIUM

An opportunity exists for an experienced Boutique Manager to lead the team at our fast-paced Emporium location. You will be an inspiring and motivating leader, developing your team to demonstrate excellence and ensuring that customers receive the highest standards of service.

KEY RESPONSIBILITIES:

Team Leadership & Engagement

  • Develop team members to ensure they deliver the Viktoria & Woods experience to every client. Support them with consistent coaching, identify their development and training needs, and tailor individual action plans
  • Organise the team in an efficient manner according to business needs and delegate responsibility
  • Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
  • Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
  • Coach senior team members into taking responsibility for the management, development and engagement of their own team
  • Take part in the recruitment, training, evaluation, motivation and development of the staff
  • Be the voice of HQ, communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying Viktoria & Woods Values & Behaviours

Business & Client Development

  • Champion and develop a customer centric and service mindset in store
  • Build a loyal Clientele, leveraging all clienteling tools from the CRM team. Moreover, devise and propose initiatives to develop the local clientele/ business
  • Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives
  • Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
  • Act as a Viktoria & Woods ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
  • Be aware of the competitive landscape and market trends

Operations

  • Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement action
  • Monitor store controllable expenses
  • Take accountability alongside Store Support for the health and safety management of the store
  • Control stock loss within the boutique budget and implement stock audits effectively
  • Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control

Please send you resumes to careers@viktoriaandwoods.com.au.

Only successful applicants will be contacted.

 

CASUAL BOUTIQUE STYLISTS

SYDNEY, NSW
BRISBANE, QLD

We are seeking dynamic retail stylists for positions in Sydney (Eastern Suburbs) & Brisbane.

The ideal candidate will have boutique experience including; exceptional customer service skills, outstanding ability to establish and build strong customer relationships including nurturing and growing our VIP clientele, a high standard or personal presentation and communication skills.

Working thoroughly with our close-knit team both at a store & head office level you will become part of the V&W team enjoying the many benefits that come with the role.

We are looking for creative, passionate and focused individuals who deliver the best quality service with integrity. The ideal applicant will be motivated, with a strong interest in Australian fashion and have a minimum of 2 years’ boutique experience working in a similar sales role.

Please send your CV & Cover Letter to careers@viktoriaandwoods.com.au 

Only successful applicants will be contacted.