We want you to love your pieces as much as we loved designing them. If your selection isn’t quite right, we invite you to return your items within 14 days of delivery or boutique pick-up.

To be eligible for a return, garments must be in their original, unworn condition free of makeup, alterations, or laundering with all tags securely attached.

FULL PRICE

Eligible for a refund, exchange, or store credit.

PROMOTIONS & SALE

Styles purchased during a temporary promotion are eligible for an exchange or credit note.

FINAL SALE

These pieces are eligible for size exchanges only. If your desired size is unavailable, the item is not eligible for return.

FOUNDATION PIECES

For health and hygiene, we do not offer returns on V&W Foundation pieces, underwear, swimwear, jewellery, or hair accessories.

ONLINE BOUTIQUE ORDERS

Online purchases must be initiated via our Refundid Return portal. Please note that while our boutiques can facilitate an exchange or store credit for online orders, refunds can only be processed by our online warehouse.

IN-STORE PURCHASES

Boutique purchases can not be returned for a refund and can only be returned to a boutique for an exchange or credit note.

INSTORE "FLOOR TO DOOR"
Orders placed in-store for home delivery cannot be returned via the online portal. Please return to your nearest boutique.

FOOTWEAR
Shoes must be returned in their original condition, housed within their branded box and protective box. Damaged packaging will not be accepted.

AU RETURNS

We offer complimentary shipping for exchanges and credit notes. Refunds incur a $20 processing fee.

INTERNATIONAL

Returns are welcome through our Refundid returns portal.

AFTERPAY

Orders paid with Afterpay will be refunded to your Afterpay account once your return is processed by our warehouse. Please note, you’ll continue to make any scheduled payments until the refund has been processed.

FAULTY

If you have received an item that is less than perfect, we sincerely apologise.

Please reach out to our Client Services Team so we can rectify this for you in accordance with Australian Consumer Law.