Delivery timeframes vary by location and service selected. Standard domestic orders are typically delivered within 3–7 business days. Express options are available at checkout, with same-day delivery offered within 30km of select boutiques for orders placed before 11am. Full details are outlined during checkout once your delivery address is confirmed.

Complimentary standard delivery is available on orders above our qualifying threshold. Express and same-day services are available at an additional cost, calculated at checkout based on your location.

Yes, Viktoria & Woods ships to a curated selection of international destinations. Applicable duties and taxes are calculated at checkout once your delivery address is entered, ensuring complete transparency before you confirm your order. There are no additional charges on arrival.

To ensure your pieces reach you as promptly as possible, we occasionally fulfil orders from multiple locations. Your order may arrive in more than one parcel, each accompanied by a unique tracking number. If you have any concerns, our client services team are available to assist.

Once your order has been dispatched, you will receive a confirmation email containing your tracking details. During peak periods, please allow a little additional time for dispatch. For a personal update, contact our client services team at clientservices@viktoriaandwoods.com.au.

Same-day delivery is available within a 30km radius of participating boutiques, subject to in-store stock availability. Orders must be placed before 11am for same-day fulfilment, or before 1pm to receive your pieces within three hours. If your selected items are unavailable in your nearest boutique, your order will be fulfilled via our standard delivery service.

Please contact our client services team at clientservices@viktoriaandwoods.com.au as promptly as possible with your updated details. While we will make every effort to amend your order prior to dispatch, we are unable to redirect shipments once they have been collected by our courier partners.

Once your parcel has been shipped, you will receive tracking information and we kindly ask you to please submit a redirection request via the AusPost app.

Our standalone boutiques are pleased to offer immediate exchanges or credit notes for online purchases. If you prefer a refund to your original payment method, your return must be submitted via our Returns Portal and sent to our online studio. Please ensure your items meet the conditions outlined in our Returns Policy prior to lodging your request.

Returns are managed through our online Returns Portal. Once your pieces have been received, please allow up to three business days for processing. Items must be returned in their original, unworn condition with all tags intact. Pieces that do not meet our Returns Policy will be sent back to you.

Exchanges are available both through our Returns Portal and at any standalone Viktoria & Woods boutique. All items must be returned in original condition, unworn, with tags securely attached and in accordance with our Returns Policy.

Returns resulting in a refund to the original payment method incur a $20 shipping and handling fee, deducted from your total. Exchanges and returns for a credit note are complimentary.

Sale pieces are eligible for exchange or credit note only. Items marked as Final Sale may be exchanged for an alternative size only. Outside of a size exchange or a confirmed manufacturing fault, Final Sale pieces cannot be returned.

Items purchased within a David Jones concession are managed under David Jones returns policy. These pieces must be returned to a David Jones location directly. We recommend presenting your original proof of purchase to the David Jones team, who will be pleased to assist you.

Items purchased through an authorised Viktoria & Woods stockist must be returned to the original point of purchase. As stockists operate under their own independent policies, they will manage your return or exchange accordingly. We are unable to process stockist purchases at our standalone boutiques or via our online studio.

Promotional offers apply to orders placed within the specified event period only. We are unable to apply retrospective adjustments to prior purchases. To be among the first to know about upcoming
events and exclusive offers, we invite you to subscribe to our journal.

We accept Visa, Mastercard, American Express, and PayPal. Interest-free instalment options are available via Afterpay (online and in boutique) and Klarna (online boutique only). All transactions are processed through a fully secured checkout.

Split payments are not available through our online boutique. If you would like to combine payment methods, our boutique stylists will be pleased to assist you in person.

Viktoria & Woods gift cards are valid for use across all standalone boutiques and our online boutique.

To redeem in person, simply present your physical or digital gift card at the time of purchase. Please note that gift cards are not valid at David Jones concessions or outlet locations.

Yes. All applicable duties and taxes for your destination are calculated and displayed at checkout once your delivery address has been entered. There are no unexpected charges on arrival, your order total at checkout is the final amount.

Our sizing is designed to reflect the intended silhouette of each piece. For relaxed or oversized styles, we recommend selecting your true size for the designed fit, or sizing down for a more fitted result. For styles designed to skim the body, your true size will give the intended fit, or size up if you prefer more ease. As fit can vary between styles, we recommend reviewing the fit notes on each product page. Our Sizing Guide is available for a detailed reference, and our client services team are available to assist with any specific style enquiry.

Our full size conversion guide is available on our Sizing Guide page. For personalised assistance, please contact our client services team.

Viktoria & Woods produces in considered quantities, guided by our commitment to sustainability and intentional design. This means certain styles and sizes may sell through quickly. If your size is currently unavailable, we encourage you to register a back-in-stock request by selecting your size on the product page and clicking ‘Notify me’. You will receive a personal notification if the piece is restocked.

Pre-order delivery windows are provided as estimates and represent our best projection at the time of listing. On occasion, factors such as fabric sourcing or artisanal production may affect our timeline. Should your expected delivery date change, we will contact you personally with an updated estimate and progress on your order.