Privacy
Privacy Policy
This privacy policy explains how Viktoria & Woods Pty Ltd (ABN 57 149 193 117) and its related entities (Viktoria & Woods) collects and handles personal information. In this policy “we”, “our” and “us” refers to Viktoria & Woods.
Viktoria & Woods’ Privacy Commitment
We recognise the importance of your privacy, and that you have a right to control how your personal information is collected and used. We also understand that supplying personal information is an act of trust and we take that seriously. Unless you directly give us permission to do otherwise, Viktoria & Woods will only collect and use your personal information as set out in this Privacy Policy (Privacy Policy or Policy). We take our obligations under the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APPs) very seriously and have implemented practices, procedures and systems to ensure we comply with those laws.
Consent
By using the Viktoria & Woods Website at www.viktoriaandwoods.com.au (Website) you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. We may, from time to time, review and update this Privacy Policy and all personal information held by us will be governed by our most recent Privacy Policy, posted on our Website.
What is personal information?
Personal information is any information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Act.
Types of personal information collected
The personal information that we may collect and hold will vary depending on the manner in which we engage with you, such as whether you have registered to be a part of our VIP Customer Loyalty Program. Some personal information we may collect about you may include:
your name and contact details (including address, phone number and email);
your date of birth;
your purchase history;
your company name (if applicable);
the domain from which you access the internet;
the date and time you access our Website;
the internet address of the website from which you linked to our Website;
information about your shopping preferences/selections; the products you have purchased, ordered or asked about which may include your shopping history, product types, specifications, sizes, dimensions, colours, or other attributes of products and services we have provided to you;
other information you may make publicly available online (including but not limited to information on social media platforms); and
other information you may provide us from time to time.
When and how do we collect your personal information?
Collection from you
We collect personal information directly from you in the normal course of providing services instore and online such as when you:
purchase products or services from us;
participate in one of our competitions;
apply for a membership with our VIP Customer Loyalty Program;
access your existing VIP Customer Loyalty Program through our Website;
request information about us or our products or services;
use our Website;
request a refund, return or make a claim;
lay-by products or place products on hold;
provide feedback, respond to a survey, change your email preferences;
participate in a promotion or competition;
register to become a member;
apply to or become an employee of Viktoria & Woods, or
otherwise supply personal information to us by telephone, facsimile, email, post or in person.
Collection by other lawful and fair means
We may also collect information about how you use our Website. We may do this when you click on a link from our Website or visit a website, app or social media platform which displays our advertisements. This information is derived from cookies. We use first and third party cookies to allow us to personalise your browsing and online shopping experience on our Website, including to identify the computer you used to access our Website, the pages you accessed or viewed and to remember items in your shopping cart. You can configure your internet browser to disable cookies or not accept them, however we may not be able to provide you with all the service or functionality you require on our Website if you choose to do so.
We also use Google Analytics to track your use of our Website using cookies. This information is then used for the purpose of compiling statistical reports enabling us to analyse our website traffic and engagement data. You can configure your browser to disable Google Analytics, click here to opt out: https://tools.google.com/dlpage/gaoptout/
We use third parties including Google Analytics Advertising Features to promote our products and services. Google and other third parties, including other websites, apps and integrated social media platforms, collect data about traffic to this site via advertising cookies and identifiers which are used for display ads on other sites that are relevant to you, based on your previous visits to this site. To opt out of Google Ads Personalisation, visit: www.google.com/settings/ads
For more information about Google advertising cookies and Google Analytics cookies: www.google.com/policies/technologies/types/
Automatically collected personal information
We automatically record information from your device and its software when you access our Website, including your IP address, browser and device type, internet service provider, mobile phone carrier, platform type, the website from which you came and the website to which you are going when you leave our Website, date and time stamp and cookies that may uniquely identify your browser or account.
When accessing our Website using a mobile device, we may also receive and collect identification numbers associated with your device, mobile carrier, device type and manufacturer, and, if enabled, geographical location data (including GPS). Please note that some of the information we collect, for example an IP address, can sometimes be used to approximate a device's location.
Third Party Payment Processor
Viktoria & Woods uses third party payment processors and gateways to process payments made to us when using our Website. All personal information, including any financial information such as credit card numbers, is collected and used directly by our third party payment processors and gateways as set out on our website, whose use of your personal information is governed by their own terms and conditions and privacy policy. We do not store or retain any sensitive financial/billing information (being credit card numbers, bank account details, etc.), obtained in connection with processing such payments.
Unsolicited personal information
In some circumstances we may receive personal information that we have not requested. If this occurs, we will comply with our obligations under the Act. We may de-identify and/or destroy this information unless we are required to keep it by law.
Why we collect your personal information
We collect personal information to provide you with the best shopping experience and allow us to:
conduct our business functions;
to meet any regulatory requirements which apply to our business;
to market and sell our products and services, including to notify you of shop events and special offers that may be of interest to you;
to improve our products and our marketing;
to register you as a customer of Viktoria & Woods;
to process and/or administer services to you as a member of the VIP Customer Loyalty Program that you may register with us;
administering, facilitating, processing and/or dealing with your relationship with us, any transactions or activities carried out by you on the Website or at our retail stores, including your participation in contests or social events organised by us;
for communication with you and to provide messaging and/or communications to you in association with the functions and features of the our service, competition results, special offers (including any associated with the VIP Customer Loyalty Program);
for communicating to you any announcements and updates, updated terms, conditions and policies, security alerts, technical notices, support and administrative messages;
for analysis, monitoring, development and improvement of our Services, including other products or services;
for security purposes, including to protect the Website and our property from abuse, fraud, malicious, unauthorised access or potentially illegal activities, and to protect our rights, safety and property and that of our other users;
for sending marketing communications to you, including notifying you of promotional or advertising offers, contests and rewards, upcoming events and other news about products and services offered by us and use of our Website;
to comply with relevant laws and regulations where applicable; and
for the performance of other functions described at the time of collection or as consented to in relation to our Website and services.
Direct marketing
We may use your personal information to provide you with direct marketing materials if you would reasonably expect us to or if you consent to receive direct marketing materials, including in relation to the VIP Customer Loyalty Program.
We may communicate with you via phone, email, social media, SMS, or regular mail. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
We will seek your consent to provide you with direct marketing materials if we have obtained your personal information from a third party. Direct marketing material may include promotional material about us or the products or services we offer. You may opt out of receiving direct marketing material by contacting us in any of the ways specified in the direct marketing materials or by contacting customercare@viktoriaandwoods.com.au.
Mobile Terms of Service
The Viktoria & Woods mobile message service (the "Service") is operated by Viktoria & Woods (“Viktoria & Woods”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Viktoria & Woods’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Viktoria & Woods through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Viktoria & Woods. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to VikWoods or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Viktoria & Woods mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, email customercare@viktoriaandwoods.com.au.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Disclosure of personal information
We may disclose your personal information to our shareholders, officers and employees, other businesses within our group of companies, service providers who assist us in our business operations and recruitment activities (including third party service providers based overseas), government agencies, parties involved in the purchase or sale of any of our businesses, other third parties, (including parties that we engage to process orders for our products, provide you with goods or services on our behalf or who are connected with or involved in our relationship with you), or otherwise as required by law.
We will not sell your personal information to third parties for marketing purposes. Unless otherwise specified in this Privacy Policy, we will not disclose any of your personal information to any other organisation unless the disclosure is required by law, is otherwise permitted by the Act, or is with your consent.
Disclosure to other third parties
We may share your personal information with third parties if it is reasonably related to the provision of our services or use of our Website. The third parties that we may share your Personal Iinformation with includes consultants, contractors, credit agencies, debt collection agencies and other service providers to us that perform services on our behalf. Such services we procure may include identifying and disseminating advertisements, enforcement of our website Terms and Conditions, providing fraud detection and prevention services, processing payments or providing analytics services. We may also share your personal information with our business partners who offer goods or services to you jointly with us (for example, contests or promotions, including benefits relating to the VIP Customer Loyalty Program).
We may share your personal information where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.
We may also share your personal information with third parties with your consent in a separate agreement, in connection with any company transaction (such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business by another company or third party) or in the event of bankruptcy, dissolution, divestiture or any related or similar proceedings.
Note that we reserve the right to share your personal information with other third parties where, in our sole discretion, it is required to:
investigate and defend ourselves against any third party claims or allegations;
protect against harm to the rights, property or safety of Viktoria & Woods, its users or the public as required or permitted by law; and
detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.
Security
We will take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. When conducting online transactions from our Website, we use a industry standard 128-bit SSL (secure sockets layer) which encrypts sensitive information as it is transferred over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that computers are unable to decipher the information.
We will keep your personal information only for as long as required for our business purposes and otherwise as required by Australian law. Where we no longer need to keep your personal information for a permitted purpose, we will take reasonable steps to destroy your personal information or to ensure that the information is de-identified.
Third party websites and social media
Our Website may, from time to time, contain links to and from websites which are owned or operated by other parties. You acknowledge and agree that we have no control over, and shall not be liable for, the privacy practices or content of these third party websites and we do not make any representation about the privacy practices of, any third-party websites, whether or not linked from or transferred from our Services. You are responsible for checking the privacy policy of any such websites and applications so that you can be informed of how they will handle personal information.
We run pages on a number of social media platforms, including Facebook, Instagram, Pinterest and Google Plus (Social Media Platforms). By accessing, interacting with and using our social media pages, you agree to the terms and privacy policy of those Social Media Platforms. You acknowledge and agree that these Social Media Platforms may collect your information and that the privacy practices of those Social Media Platforms are not controlled by us and that we hold no responsibility for such privacy practices.
Social Media Platforms also allow public access to your public social media profile, which may include your username, age range, country/language, list of friends or other information that you make publicly available and you understand that such information may therefore be accessible by us if you interact with its social media pages.
We may from time to time, have access to statistics regarding the number of views, navigation patterns, posts that you like, comment on or share and any user interactions with our social media pages and may use such information for the purpose of its marketing and promotion strategies.
Amendments
We reserve the right to amend this Privacy Policy from time to time as we see fit. While we endeavour to notify you as soon as reasonably possible of any changes to our Policies by email or by a notice on our Website, it is your responsibility to keep up to date with any changes or amendments by checking this page prior to using our Website.
Access, updating and correcting personal information we hold about you
We will take reasonable steps to ensure that the personal information that we hold is accurate, up-to-date and complete. Upon your written request we will provide you with a copy of your personal information that we hold about you unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the APPs or at law. If you wish to have your personal information destroyed or de-identified, please let us know and we will take reasonable steps to do so (unless we need to keep it for legal, auditing or internal risk management reasons, or as otherwise required by law).
You may request to review, change or delete personal information by contacting our Privacy Officer at customercare@viktoriaandwoods.com.au.
Anonymity
Wherever it is lawful and practical, you have the option of using a pseudonym or not identifying yourself when dealing with us. However, by doing so you acknowledge that it may affect our ability to provide our products and services to you. If you apply to or become an employee you must provide personal information that is true and accurate and not misleading or deceptive.
Privacy Enquiries and Complaints
If you have a concern or complaint relating to our handling of your personal information or any breaches of the APPs, or for any other queries, problems, complaints or communication in relation to this Privacy Policy, please contact us in any of the following ways:
Email: customercare@viktoriaandwoods.com.au
Telephone: +61 3 9421 6781
Mail:
Attn: Customer Care
Viktoria & Woods Pty Ltd
20-24 Hall St, Hawthorn East, VIC, 3123
We will endeavour to respond to all enquiries and complaints within 30 days and deal with the matter expeditiously and in a manner which is consistent with our obligations at law. If unresolved, complaints may be referred to an external complaints resolution entity and, if necessary, taken to the Office of the Australian Information Commissioner. The Information Commissioner may be contacted at www.oaic.gov.au or by email at:
Email: enquiries@oaic.gov.au.
Telephone: 1300 363 992
Post: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Online: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
This Policy was last updated on 7 April 2021
