Returns Policy
Australian Returns
RETURN TYPE | RETURN SHIPPING |
Exchange | FREE |
Credit | FREE |
Refund | $10.95 deducted from your refund |
International Returns
RETURN TYPE | RETURN SHIPPING |
Exchange, Credit & Refund | At customer's expense |
Returns Policy
To be eligible for a return, all items must be returned in their original, unworn condition with tags attached within 30 days from the date of delivery, or in store pick up, unless deemed faulty by our team.
Full price items:
Viktoria & Woods agrees to offer a refund, credit note or exchange within 30 days from the date of delivery unless deemed faulty by our team.
Temporary promotion on full price items:
Viktoria & Woods agrees to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Sale items are not eligible for a refund unless deemed faulty by our team.
Sale/Markdown items:
Viktoria & Woods agrees to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Sale items are not eligible for a refund unless deemed faulty by our team.
Final sale items:
Viktoria & Woods does not accept any returns (inclusive of refunds, credit notes or exchange) for final sale items unless deemed faulty by our team. These items have been marked down to clear. This includes already reduced items purchased with a further discount or items marked as final sale.
International Returns:
All policies above for full price, sale/markdown and final sale items apply for International Customers. Please note that international online returns for change of mind will be at the customer's expense. Please visit our Returns Portal to begin this process.
Faulty Items:
At Viktoria & Woods we pride ourselves on quality products, we apologise if you have received a faulty item. If you believe you have received a faulty item please contact our customer care team.
Please note:
All online and Click & Collect returns for change of mind will be at the customer's expense.
Purchases can be returned to any Viktoria & Woods boutique (excluding David Jones concession boutiques) for a credit note or exchange. Refunds are not offered in our boutiques.
Items purchased at a David Jones concession boutique must be returned to David Jones for an exchange or refund. These items cannot be returned to Viktoria & Woods boutiques.
All items must be returned in their original and unworn condition with tags attached and within 14 days from date of purchase, unless deemed faulty by our team:
Full price items:
Viktoria & Woods agrees to offer you an exchange and/or credit note. Refunds are not offered for change of mind.
Items paid for in store and shipped directly to the customer are eligible for a refund in store only, as the customer does not have the opportunity to try on the garment before purchase.
Temporary promotion on full price items:
Viktoria & Woods agrees to offer you an exchange or credit note to the value of the purchase.
For example: this applies to items purchased during a '10% off full price items' promotion.
Sale items:
Viktoria & Woods does not accept returns or exchanges on sale items.
In-store purchases can ONLY be returned to a Viktoria & Woods boutique. These can not be returned to our online warehouse location or David Jones Concession Boutique.
Final sale items
Viktoria & Woods does not accept any returns (inclusive of refunds, credit notes or exchange) for final sale items unless deemed faulty by our team. These items have been marked down to clear. This includes already reduced items purchased with a further discount or items marked as final sale.
All items must be returned in their original and unworn condition with tags attached and within 7 days from date of purchase, unless deemed faulty by our team:
Sale items
Viktoria & Woods agrees to offer you an exchange of equal or higher value. Refunds or credit notes are not offered for change of mind.
Final sale items
Viktoria & Woods does not accept returns of final sale items. This includes items purchased with a further discount or items marked as final sale.
These purchases can only be returned to the V&W Outlet boutique.
These can not be returned to our online warehouse location or David Jones concession boutiques.
For hygiene reasons, our change of mind policy does not apply to underwear, lingerie, swimwear, jewellery, face masks and hair accessories.
Viktoria & Woods’ Change of Mind Policy adheres to your rights under Australian Consumer Law.
Goods purchased from Viktoria & Woods Online Boutique can be returned by submitting a return request. Select a preferred return method below to get started:
GET AN INSTANT REFUND WITH
Create an account with Refundid to receive your refund instantly! You will only be charged if your return is not in the mail within 7 days.
RETURN FOR AN EXCHANGE
Send your return back within 30 days & your return will be processed once received.
Start your returnRETURN FOR A STANDARD REFUND OR STORE CREDIT
Send back your return within 30 days & your return will be processed once received.
Start your returnIf you have any questions, please contact [email protected]
If you have a concern, query or complaint relating to our Returns Policy or Returns Process, please contact us:
Email or live chat with our customer care team:
Weekdays 9am – 6pm AEST
Sat 10am-4pm AEST
