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SHIPPING 

 

HOLIDAY TERMS & CONDITIONS

To ensure delivery before Christmas please place orders before the below dates:

Australian Orders | Midday the 21st of December via express post

International | Midday the 19th of December

DELIVERY DATES

Orders placed between 3pm Friday the 23rd - 29th December – will be shipped on the 29th December.

Orders placed between 3pm Thursday 29th December - 4th January- will be shipped on the 4th January

Please note during the holiday period there could be delays with postal services.

EXTENDED RETURNS POLICY

We have extended our Returns Policy for Christmas 2016. Orders placed after 1ST DEC 2016 – 24th DEC 2016 are eligible to be exchanged or returned until the 4th January 2017 on full priced items only.

BOXING DAY SALES

Please note our standard sales return policy applies.

Due to high volume during sale periods orders may be subject to delay. 

 

 

AUSTRALIAN SHIPPING

STANDARD SHIPPING

FREE on all Australian orders over $200 AUD

Standard delivery is $10 on all Australian orders under $200.

Delivered within 2 – 5 Business days.

EXPRESS SHIPPING

$15 Guaranteed 1 - 2 Business days

Orders placed on a weekday will be processed within 24 hours of the next business day.

Orders will be processed, where possible, the next business day. (in-stock items only). Customers should allow an additional two days for delivery to locations outside of metropolitan areas.

Delivery dates supplied by VIKTORIA & WOODS is a best estimate only and VIKTORIA & WOODS will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Viktoria& Woods advise that you indicate your daytime address for delivery purposes. VIKTORIA & WOODS use Australian Registered Post whereby we can track any purchases easily and in a timely manner. Upon shipment, you will receive a shipment confirmation email with your tracking number.

To track your purchase, you can log in to Australia Post here and follow the prompts.

INTERNATIONAL SHIPPING

International orders are charged a flat rate of $30 worldwide

VIKTORIA & WOODS use DHL for all international orders and will require a signature upon delivery.

Delivery timeframe 5 – 14 working days depending on your location.

F R E E shipping on all international orders when you spend over $500.

Upon shipment, you will receive a shipment confirmation email with your tracking number.

To track your purchase please click here and follow the prompts.

 

PLEASE NOTE: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, VIKTORIA & WOODS cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.

For any further questions on shipping please email customercare@viktoriaandwoods.com.au