WHAT IS AIRROBE?
AirRobe is a circular market place where you can choose to add an items while you shop, it will be stored in your AirRobe wardrobe until you’re ready to re-sell, rent or recycle it.
Read about our partnership with AirRobe here.
For more information head to airrobe.com
HOW DO I ACCESS AIRROBE?
Once your order is complete, follow the steps in your AirRobe welcome email to create your account. Once your account is activated, all of your AirRobe items will be ready and waiting in your Circular Wardrobe until you are ready to list them on the AirRobe marketplace.
CAN I ADD VIKTORIA & WOODS PIECES THAT I PURCHASED PREVIOUSLY TO AIRROBE?
Yes, you can manually upload any product directly into your AirRobe account. Please find more information on how to do this via airrobe.com.
WILL MY V&W ACCOUNT AUTOMATICALLY LINK TO MY AIRROBE ACCOUNT?
We are two separate companies, therefore, our accounts are different and not linked. Once your item/s are added to your Circular Wardrobe, you will only be able to view these items in your AirRobe account.
I FORGOT TO ADD MY ITEMS BEFORE PLACING MY ORDER, CAN I STILL LIST THEM ON AIRROBE?
That is not a problem, you can manually upload any product directly into your AirRobe account. Please find more information on how to do this via airrobe.com.
WHAT DO I NEED TO DO ONCE I AM READY TO RENT OR RE-SELL MY ITEM ON AIRROBE?
All of your AirRobe items will be ready and waiting in your Circular Wardrobe. When you are ready to re-sell or rent your item/s update the condition in AirRobe, e.g. if they have been gently used and follow the steps to sell or rent. It is recommended that you upload an image of your piece to help buyers with their purchase decision.
WILL I RECEIVE PROMOTIONAL CONTENT FROM AIRROBE IF I ADD ITEMS TO AIRROBE?
When creating your account with AirRobe, you can tick the box for whether or not you would like to receive promotional information from them.
CAN I RETURN MY ITEM IF I HAVE OPTED TO ADD THIS TO MY AIRROBE ACCOUNT?
Yes, as long as all tags are attached and in a new condition, you can still return items you have added to your AirRobe account. Once you have submitted your return, you will need to remove this item from your AirRobe account.
I CAN'T SEE MY ITEM IN AIRROBE ANYMORE?
Unfortunately, we don’t have full visibility of items listed in AirRobe. If you have any questions regarding this, we encourage you to reach out to AirRobe customer support.
IF I RENT OUT AN ITEM VIA AIRROBE, CAN I STILL RETURN IT?
No, as per our returns policy any garments that are worn or no longer have the tags attached, we will not accept this return. Please review our returns policy here.
I ADDED MY ITEMS TO AIRROBE BUT HAVEN'T RECEIVED A CONFIRMATION EMAIL FROM THEM, CAN YOU HELP?
We are sorry to hear that you haven’t received your confirmation email. We do suggest checking your junk inbox just in case this has been redirected there. If you are still unable to locate it, we do suggest heading to the AirRobe website to sign up and upload your items manually.