Returns Policy

ONLINE PURCHASE (INCLUDING CLICK & COLLECT)

Within 30 days from the date of delivery, or in store pick up:


Full price items:

Viktoria & Woods agrees to offer a refund and/or credit.


Temporary promotion on full price items:

Viktoria & Woods agrees to offer a credit note or exchange to the value of the purchase.


Sale items:

Viktoria & Woods agrees to offer a credit note or exchange to the value of the purchase.


Final sale items:

Viktoria & Woods does not accept returns of final sale items. This includes already reduced items purchased with a further discount or items marked as final sale.


Goods must be returned in their original condition (unworn, unused, unwashed, and still have the original tags attached).


All online and Click & Collect returns for change of mind will be at the customer's expense.


Purchases can be returned to any Viktoria & Woods boutique (excluding David Jones concession boutiques) for a credit note or exchange. Refunds are not offered in our boutiques.


Items purchased at a David Jones concession boutique must be returned to David Jones for an exchange or refund. These items cannot be returned to Viktoria & Woods boutiques.

IN-STORE PURCHASE

Within 14 days from date of purchase:


Full price items:

Viktoria & Woods agrees to offer you an exchange and/or credit note. Refunds are not offered for change of mind.


Items paid for in store and shipped directly to the customer are eligible for a refund in store only, as the customer does not have the opportunity to try on the garment before purchase.


Temporary promotion on full price items:

Viktoria & Woods agrees to offer you an exchange to the value of the purchase.

For example: this applies to items purchased during a '10% off full price items' promotion.


Sale items:

Viktoria & Woods does not accept returns or exchanges on sale items.


Goods must be returned in their original condition (unworn, unused, unwashed, and still have the original tags attached).


In-store purchases can ONLY be returned to a Viktoria & Woods boutique. These can not be returned to our online warehouse location or David Jones Concession Boutique.


OUTLET PURCHASE

Within 7 days from date of purchase:


Sale items: Viktoria & Woods agrees to offer you an exchange of equal or higher value. Refunds or credit notes are not offered for change of mind.


Final sale items: Viktoria & Woods does not accept returns of final sale items. This includes items purchased with a further discount or items marked as final sale.


These purchases can only be returned to the V&W Outlet boutique.


These can not be returned to our online warehouse location or David Jones concession boutiques.

EXCEPTIONS

For hygiene reasons, our change of mind policy does not apply to underwear, lingerie, swimwear, jewellery, face masks and hair accessories.


Viktoria & Woods’ Change of Mind Policy adheres to your rights under Australian Consumer Law.

HOW TO RETURN YOUR ONLINE ORDER

Goods purchased from Viktoria & Woods Online Boutique can be returned by submitting a return request.


Please submit your return here: http://viktoriaandwoods.returnscenter.com


If you have any questions, please contact customercare@viktoriaandwoods.com.au


RETURNS FORM

Can't find the Returns Form from your V&W online order? Download it here.

CONTACT US

If you have a concern, query or complaint relating to our Returns Policy or Returns Process, please contact us:


Email or live chat with our customer care team:


Mon - Fri | 9am – 6pm (AEDT)

Sat | 10am-4pm (AEDT)


E: customercare@viktoriaandwoods.com.au