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RETURNS 

VOSN

Promotional code will be revealed and available only on Wednesday 24th May, at the time of Vogue Online Shopping Night (12.00pm AEST 24/05/17 to 12.00am AEST 25/05/17)

Terms & Conditions

  • Exclusions Include: Jewellery, Eyewear, Phoenix jackets, Crawford jacket, Braxton coat, Valentina Coat and pre-orders. 
  • Code is not valid with any other offer.
  • Items may be exchanged within V&W's standard exchange policy. No refunds apply for items purchased during the VOSN.  
  • Please Note: During sale periods orders may be subject to delay.

EASY RETURNS & CUSTOMER CARE

At Viktoria & Woods, we take great pride in our reputation for quality and great fit, we are happy to provide you with a refund or exchange where goods are:

• Returned to us within 7 days of delivery.
• Returned in original condition (unworn, unwashed, and still have the original tags attached).
• Accompanied with proof of purchase
• Return authorisation number (RA) has been approved and is accompanied by a return form (sent with your original order). 

To download a copy of this sheet, please click here

HOW TO RETURN OR EXCHANGE

Contact us via email at customercare@viktoriaandwoods.com.au to obtain a return authorisation (RA) number. Once your return or exchange has been approved by one of our friendly staff, you will receive your RA number. Please fill out the returns sheet sent with your order to help us process your return as quickly as possible.

Viktoria & Woods
Studio 5/1 Yarra St
Richmond VIC, 3121

When returning goods to Viktoria & Woods, it is advised that you choose a traceable method (e.g. express post). 
Please allow up to 14 days for exchange

SALE ITEMS

No refunds will be offered on sale or discounted items, however we will happily exchange only within 7 days.

ACCESSORIES

Due to health reasons earrings are not able to be returned unless faulty.

RETURN LIMITS

Unfortunately, we cannot accept returns that have been purchased through an external retail boutique.

AFTER PAY T&C'S

AfterPay allows you to complete your purchase now and make equal fortnightly payments.

Purchases can be made using AfterPay for values up to $1,200 

AfterPay customers must; be over 18 years of age, have an Australian residential address and have a debit or credit card.

When completing a purchase using AfterPay for the first time you will be charged for your first instalment immediately. If you are an existing AfterPay customer your first instalment will be charged to you 14 days after the date of purchase. Once your purchase is complete a payment schedule will be provided to you.

For more information on AfterPay please visit: https://www.afterpay.com.au/terms