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RETURNS 

EASY RETURNS & CUSTOMER CARE

At Viktoria & Woods, we take great pride in our reputation for quality and great fit.

We are happy to provide you with a refund, exchange or online credit note when:

• A Return Authorisation number (RA) is requested within 14 days of receiving your order. 
• Items are returned in original condition (unworn, unwashed, and still have the original tags attached).
• Returns must include all original packaging including shoe boxes and dust bags, in original condition.
• Items are accompanied with proof of purchase

Please note, no refunds will be offered on sale or discounted items, however, we will happily exchange or process an online credit note within 14 days only.

In the event that your return does not meet any of the above terms, Viktoria & Woods reserves the right to not approve your return request.

To ensure you will be eligible for a return, we recommend the following;

• Take care when trying on garments to avoid make-up rubbing off.
• Avoid scuff marks on shoes by trying on a soft surface.
• To ensure marking on fabrics and accessories does not occur, avoid applying body moisturisers and deodorants before trying on.

Please note, postage costs are not refunded with returns and return postage is the responsibilty of the customer. 

HOW TO RETURN OR EXCHANGE

1. Please contact our friendly customer care team via email at customercare@viktoriaandwoods.com.au to request a Return Authorisation number (RA) within 14 days of receiving your order.


2. We kindly ask to please include your original order number and the name of the item/s you wish to return in your RA request.


3. After you have been issued an RA number please complete the Returns Form included in your parcel and send your items to:


VIKTORIA & WOODS
ATTN: RETURNS
UNIT 3, 68-72 FITZGERALD ROAD
LAVERTON NORTH, VIC, 3026
AUSTRALIA

P: +61 (3) 9421 6781


4. Once your return has been processed you will receive an email notification.

Please note, it can take up to 3 business days to process returns once delivered.

SALE ITEMS

No refunds will be offered on sale or discounted items, however the purchase may be returned for an online credit note or exchange, provided that the item(s) meet the conditions for full-priced item returns.

ACCESSORIES

Due to health reasons earrings are not able to be returned unless faulty.

RETURN LIMITS

All purchases from Viktoria & Woods retail boutiques must be returned in store. Unfortunately, we cannot accept returns that have been purchased through an external retail boutique.

AFTER PAY T&C'S

AfterPay allows you to complete your purchase now and make equal fortnightly payments.

Purchases can be made using AfterPay for values up to $1,200 

AfterPay customers must; be over 18 years of age, have an Australian residential address and have a debit or credit card.

When completing a purchase using AfterPay for the first time you will be charged for your first instalment immediately. If you are an existing AfterPay customer your first instalment will be charged to you 14 days after the date of purchase. Once your purchase is complete a payment schedule will be provided to you.

For more information on AfterPay please visit: https://www.afterpay.com.au/terms