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RETURNS 

VOSN DECEMBER 6th

Promotional code will be revealed and available only on Wednesday 6th December 2017, at the time of Vogue Online Shopping Night (12.00pm AEDT 06/12/17 to 12.00am AEDT 07/12/17) 

Terms & Conditions

  • Exclusions Include: Resort 17 collection, Phoenix jackets, Crawford jacket, Celine and pre-orders. 
  • Code is not valid with any other offer.
  • Items may be exchanged within V&W's standard exchange policy. No refunds apply for items purchased during the VOSN.  
  • Please Note: During sale periods orders may be subject to delay.

EASY RETURNS & CUSTOMER CARE

At Viktoria & Woods, we take great pride in our reputation for quality and great fit.

We do not offer refunds on sale items or purchases made at our retail stores, unless deemed faulty.

We are happy to provide you with a refund or exchange where goods are:

• Returned to us within 7 days of delivery.
• Returned in original condition (unworn, unwashed, and still have the original tags attached).
• Returns must include all original packaging including shoe boxes and dust bags, in original condition.
• Accompanied with proof of purchase
• Return authorisation number (RA) has been approved and is accompanied by a return form (sent with your original order). 

To download a copy of the returns form, please click here

In the event that your return does not meet any of the above terms, Viktoria & Woods reserves the right to not approve your return request.

To ensure you will be eligible for a return, we recommend the following;

• Take care when trying on garments to avoid make-up rubbing off.
• Avoid scuff marks on shoes by trying on a soft surface.
• To ensure marking on fabrics and accessories does not occur, avoid applying body moisturisers and deodorants before trying on.

Please note, postage costs are not refunded with returns. 

HOW TO RETURN OR EXCHANGE

Contact us via email at customercare@viktoriaandwoods.com.au to obtain a return authorisation (RA) number within 7 days of receiving your order. Once your return or exchange has been approved by one of our friendly staff, you will receive your RA number. Please fill out the returns sheet sent with your order to help us process your return as quickly as possible.

Please mail returns to:

Viktoria & Woods
Studio 5/1 Yarra St
Richmond VIC, 3121

When returning goods to Viktoria & Woods, it is advised that you choose a traceable method (e.g. Express Post). 

Returns & Exchanges are processed within 1 – 3 business days of receiving. Please allow up to 14 days to receive your exchange.

SALE ITEMS

No refunds will be offered on sale or discounted items, however the purchase may be returned for an online credit note or exchange, provided that the item(s) meet the conditions for full-priced item returns.

ACCESSORIES

Due to health reasons earrings are not able to be returned unless faulty.

RETURN LIMITS

All purchases from Viktoria & Woods retail boutiques must be returned in store. Unfortunately, we cannot accept returns that have been purchased through an external retail boutique.

AFTER PAY T&C'S

AfterPay allows you to complete your purchase now and make equal fortnightly payments.

Purchases can be made using AfterPay for values up to $1,200 

AfterPay customers must; be over 18 years of age, have an Australian residential address and have a debit or credit card.

When completing a purchase using AfterPay for the first time you will be charged for your first instalment immediately. If you are an existing AfterPay customer your first instalment will be charged to you 14 days after the date of purchase. Once your purchase is complete a payment schedule will be provided to you.

For more information on AfterPay please visit: https://www.afterpay.com.au/terms