V&W ONLINE BOUTIQUE


You can shop anytime day or night at viktoriaandwoods.com.au from the comfort of your home.


We are now offering complimentary standard shipping for delivery within Australia.


Our customer service team is available to assist via Live Chat and email - customercare@viktoriaandwoods.com.au

OUR DISTRIBUTION CENTRE


Our online warehouse remains open and our team is working to ensure all orders are delivered in a timely manner. We will notify you once your order is shipped.


We appreciate your patience and understanding in case of any Australia Post delivery delays.


We are fortunate that the very large size of our warehouse ensures that our online fulfilment team are always working well within the recommended social distancing regulations.


The team at our distribution centre is taking all precautions to ensure a safe & hygenic environment is maintained for staff & visitors.


These precautions include:

- Wearing gloves at all times and changing new gloves every time they re-enter the packing area.

- Sanitising hands before putting on gloves

- Wearing face masks at all times

- Receiving contactless deliveries from suppliers

- Maintaining social distancing at all times

V&W BOUTIQUES UPDATE

In light of the current metro Melbourne Stage 4 lockdown restrictions issued by the Victorian Government, our Victorian boutiques are temporarily closed.

V&W boutiques in all other states remain open. Visit our Boutiques page to view trading hours.

To ensure the health and safety of our valued clients, staff and community we have implemented necessary precautionary measures at all boutiques.

These include: social distancing principles, a maximum number of people in store, frequent hand washing, and disinfecting of all surfaces and touchpoints between customer visits.

All V&W staff have undertaken the Australian Department of Health COVID-19 infection control training.

We look forward to welcoming you back in store for a personalised and premium experience.

PRIVATE APPOINTMENTS

We are delighted to offer private bookings at all V&W boutiques for a closed door experience exclusively for you.

By appointment only, please contact your nearest store or customer care on customercare@viktoriaandwoods.com.au

THANK YOU

We are truly grateful for every purchase as this sustains our local makers, the Australian design industry and our small business.

If you have the means, we encourage you to continue to shop local and help Australian businesses through this challenging time.

From the bottom of our heart we thank everyone doing their bit to support our community and keep our country moving.

We’re in this together.

Wishing you love & health,

V&W