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RETURNS

HOLIDAY TERMS & CONDITIONS

To ensure delivery before Christmas please place orders before the below dates:

Australian Orders | Midday the 21st of December via express post

International | Midday the 19th of December

DELIVERY DATES

Orders placed between 3pm Wednesday the 21st- 28th December – will be shipped on the 28th December.

Orders placed between 3pm Wednesday 28th December - 4th January- will be shipped on the 4th January

Please note during the holiday period there could be delays with postal services.

EXTENDED RETURNS POLICY

We have extended our Returns Policy for Christmas 2016. Orders placed after 1ST DEC 2016 – 24th DEC 2016 are eligible to be exchanged or returned until the 4th January 2017 on full priced items only.

BOXING DAY SALES

Please note our standard sales return policy applies.

Due to high volume during sale periods orders may be subject to delay

 

EASY RETURNS & CUSTOMER CARE

At Viktoria & Woods, we take great pride in our reputation for quality and great fit, we are happy to provide you with a refund or exchange where goods are:

• Returned to us within 7 days of delivery.
• Returned in original condition (unworn, unwashed, and still have the original tags attached).
• Accompanied with proof of purchase
• Return authorisation number (RA) has been approved and is accompanied by a return form (sent with your original order). 

To download a copy of this sheet, please click here

HOW TO RETURN OR EXCHANGE

Contact us via email at customercare@viktoriaandwoods.com.au to obtain a return authorisation (RA) number. Once your return or exchange has been approved by one of our friendly staff, you will receive your RA number. Please fill out the returns sheet sent with your order to help us process your return as quickly as possible.

Viktoria & Woods
Studio 5/1 Yarra St
Richmond VIC, 3121

When returning goods to Viktoria & Woods, it is advised that you choose a traceable method (e.g. express post). 
Please allow up to 14 days for exchange

SALE ITEMS

No refunds will be offered on sale or discounted items, however we will happily exchange only within 7 days.

ACCESSORIES

Due to health reasons earrings are not able to be returned unless faulty.

RETURN LIMITS

Unfortunately, we cannot accept returns that have been purchased through an external retail boutique.